QUESTIONS & ANSWERS
Q: Why do lines appear on my screen?
A: This is the TP stone engraving pattern. It will only appear when the tablet is on a black screen. It will not appear in daily tablet use, so it has no effect on the normal use of the tablet.Our engineers have upgraded the product in August, successfully hiding the TP stone engraving and ensuring that it does not appear on the screen.
Q: Why won't the tablet charge after using a few months?
A: First you need to check if the charger is damaged, you can use other type C chargers to charge the tablet to verify this, if not, then you can check the tablet charging port for obvious wear or damage. Then you can take the relevant pictures and ask us for help.
Q: Why can't my tablet connect to the internet?
A: First you need to determine if your network is 2.4G, because this 8 inch kids tablet will not support 5G WIFI.
Secondly, when you turn on the tablet, you need to skip the network settings page to enter the home page of the tablet, then find the "Settings" APP and connect to the network.
